Frequently Asked Questions
New to yoga? Here are some answers to some frequently asked questions!
Common Questions about the Classroom Experience
MYC Cancellation Policy
We understand that life can be unpredictable, and plans may change. To ensure the smooth operation of our classes and respect the time of our instructors and fellow yogis, we have established the following cancellation policy:
1. Cancellation Window:
– All cancellations must be made at least 2 hours before the scheduled class time to avoid any charges or penalties.
– Cancellations made within 2 hours of the class start time may result in a late cancellation fee.
2. Late Cancellation Fee:
– A late cancellation fee may apply for cancellations made within 2 hours of the scheduled class time.
3. No-Show Policy:
– Clients who do not attend a scheduled class without canceling in advance will be considered a “no-show.”
– A no-show may result in a fee or deduction from the client’s class package or account balance.
4. How to Cancel:
– Clients can cancel their class reservations online through our booking system, via phone, or by contacting the studio directly.
– It is the client’s responsibility to ensure that their cancellation is processed within the specified time frame to avoid any penalties.
5. Exceptions:
– Exceptions to the cancellation policy may be considered on a case-by-case basis for emergencies or extenuating circumstances. Clients are encouraged to reach out to the studio management to discuss any exceptional situations.
6. Third-Party Bookings:
– All cancellations or “no-shows” for MYC classes booked via third-parties such as Class Pass, FitOn, Well Hub, etc. need to be managed and communicated through and with those directly. MYC does not manage students’ individual contracts with these third party vendors and is unable to reimburse for classes unless properly cancelled through the vendor.
By adhering to the MYC cancellation policy, we aim to maintain a respectful and organized environment for all clients and instructors. We appreciate your understanding and cooperation in honoring these guidelines to ensure a positive and harmonious experience for everyone at our yoga studio.